Refund & Returns Policy

Last Updated: 28 December 2025

At HOME-PIGEON LTD (“we”, “our”, “us”), we want you to be completely satisfied with your purchase from ovak.co.uk. This Refund & Returns Policy explains your rights and our procedures regarding returns, refunds, and exchanges.

Do we accept returns?
Yes, we accept returns for both defective and non-defective products.

Do we accept exchanges?
Yes, we accept exchanges for products.

Product Condition for Returns or Exchanges
We accept new and slightly used products for returns or exchanges.

Return Window
You can return items within 30 days after delivery.

1. Eligibility for Returns
Items must be in original packaging and in the same condition as received, unless defective.
Certain items (e.g., perishable goods, customized or personalized products) may not be eligible for return.

2. How to Return an Item
To initiate a return, please contact our customer support at support@ovear.shop
or +44 7400 773279.
Provide your order number and reason for the return.
We will provide instructions on how to return your item.

Return Method
By mail

Return Label
Download and print – No cost

3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 14 business days.
Shipping costs are non-refundable, except if the return is due to our error or a defective product.

4. Exchanges
Exchanges for a different product or size are subject to availability.
If the replacement item is unavailable, we will issue a full refund.

5. Faulty or Damaged Items
If your product is faulty, damaged, or incorrect, please contact us immediately.
We will arrange a replacement, repair, or full refund at no additional cost to you.

6. Consumer Rights
Your statutory rights under the UK Consumer Rights Act 2015 remain unaffected. This policy does not limit or remove your legal rights.

7. Contact Us
For any questions regarding refunds or returns, please contact:

HOME-PIGEON LTD
Address: 48 Walton Street, Tadworth, United Kingdom, KT20 7RT
Phone: +44 7400 773279
Email: support@ovear.shop